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Business calls made easy by VOIP technology

Filed under: Voip

By: Claudia

As high-speed Internet connections spread around the world widely, Voice over
Internet Protocol (VOIP) technology changed how people think of long-distance
phone calls. Many see VOIP as the revolutionary technology that will replace the
conventional phone systems entirely. In United States, companies providing VOIP
related services, such as Vonage and CallWave (More CallWave information at here.),
are expanding steadily. Major carriers like AT%26T are already looking seriously
at the potential implication of VOIP technology.
How VOIP technology works?
VOIP a technology where analog voice signal is turned into digital signal and
transmitted over the Internet connections. This enables VOIP users to make Internet
phone calls without going thru phone company services.
VOIP calls can be done via several methods: ATA, IP phones, or PC-to-PC. For
ATA, an analog-to-digital converter is used on regular phone to enable VOIP
calls; For IP phones, specifically designed phones are used for voice routing
via its IP address; for PC-to-PC, a VOIP calls and a PC with Internet connection
is what it needs. Basically each of these VOIP call method performs the same
function: To enable voice communications. However, different call methods have
totally different hardware set up and they are all meant to suits different
level of users. Needless to say, the cost of these VOIP call methods varies
a lot.
How VOIP technology can help in your business?
Great savings on your business call rates
With VOIP, you can simply enjoy a much cheaper phone calls by utilizing your
existing PC set up and data networks. Most VOIP companies are offering minute-rate
plans structured as little as $30 per month. With the elimination of unregulated
charges and additional features given, switching from conventional phone services
to VOIP can be quite a bargain.
Easy customer calls support
Often the telephone customer supports will consume a big part of a business
budget. The high sets up cost for customer calls support can be reduce greatly
using VOIP systems. With the availability of VoIP calls, business owners can
utilize the "Click to Talk" web services set up a customer service
application like call centres with enhanced features and low maintenance cost.
Flexibility
With VoIP services, business travelers or home workers can work as in the office.
You can call freely from anywhere you have the Internet connectivity. Further
more, you get another alternative with VoIP-- the soft-phone. A softphone is
a application software that loads VoIP functions into your computer. With soft-phone,
you can make VoIP calls thru your laptop/desktop from anywhere that has the
Internet access.
Further more, a VOIP system gives better flexibility in the set-up. By implementing
VOIP technology, you can select any area code for your customer support phone
number regardless on your location, you can allow multiple employees managing
your customers calls without extra charges, you can own an instant web-based
voice mail for business tracking purpose, and you can have integrated conferencing.
Wrapping things up
VOIP has been declared by greats like Forbes.com to be "the four letter
word for growth." It is widely acknowledged that technology can spur growth
and businesses, even small ones that integrate new technologies, have a strategic
and competitive edge over others.
However, even though VOIP systems sound like a savior for your business, you
should never switch into their service blindly. The new technology might sounds
great, but there are several drawbacks that you should consider them with care.
The reliability of VOIP services (imagine long down time for your LAN system.),
the power issue (VOIP functions fails whenever there's no power supply.),
and quality of the services are some of the major issues to consider before
making the switch.

The author, Claudia Walters, is one of the expert writter in office tools and VOIP technologies. View her latest writting on Call Wave free call alert systems at www.MyCallWave.com.